Depending where you're located in the U.S., expect anywhere from 1-5 business days to receive your order. You can view your estimated delivery date at checkout.
East: 1-3 business days
Central: 2-4 business days
West: 3-5 business days
*orders ship out from NY (east coast)
Expect your order handling time to be 1-2 business days.
We partner with Route, a third-party service that provides shipment tracking and protection against loss, damage, and theft.
When you add Route at checkout, your order is protected from the moment it ships until it’s safely delivered. If something goes wrong, you can file a quick claim through Route’s online portal and track progress in their app.
Lost Packages
Orders with no delivery update for 7+ days (U.S.) or 20+ days (international) may be considered lost.
Claims must be filed within 30 days of the last tracking update.
Multi-package shipments are covered for any missing parcels.
Stolen Packages
Orders marked “delivered” but not received may qualify as stolen after 5 days and up to 30 days after delivery.
Packages delivered to the wrong address (when the correct one was provided) are also covered.
Damaged Items
Items damaged in transit can be refunded or replaced with proof (photo or video).
Claims must be filed within 30 days of delivery.
Incorrect or incomplete shipping addresses entered by the customer.
Orders stuck in customs, seized by authorities, or returned due to refusal or invalid address.
Manufacturing defects or product dissatisfaction — please contact us directly for those issues.
Delays in expedited shipping (e.g., overnight or 2-day).
Contraband, prohibited items, or shipments to countries under U.S. sanctions.
Claims filed after 30 days may not be accepted.
If an item is out of stock, Route may issue a refund instead of replacement.
Route does not handle returns or exchanges — please contact our team for help with those.
Some claims may require a notarized statement to complete processing.
For details, see Route’s official Terms & ConditionsandPrivacy Policy
You can select Route Shipping Protection in your shopping cart.
If your order was lost, stolen, or damaged - file a claim using Route.
If you have any queries regarding return or refund, feel free to reach out to us
You can also use our chat support in the lower right corner.
